Using a four-option rating scale (Never, Sometimes, Usually, and Always), it found patients rated the following attributes as Usually or Always:
Access:
93% were able to get an appointment when needed.
97% received a same-day answer to a question.
87% received a timely answer after regular hours.
88% saw the doctor within 15 minutes of their appointment time.
Communication:
96% felt they had received an explanation in a way they could understand.
95% felt the doctor carefully listened.
98% said the doctor showed respect for what they said.
Global Rating:
80% rated their chiropractor a 9-10.
17% rated their chiropractor a 7-8.
The perceptions of the chiropractic care received on their clinical outcomes at the 3 months follow-up were:
97% said they felt better.
94% said the treatment helped.
97% said they had improvement.
Reference: Hays, R. D., Sherbourne, C. D., Spritzer, K. L., Hilton, L. G., Ryan, G. W., Coulter, I. D., & Herman, P. M. (2020). Experiences With Chiropractic Care for Patients With Low Back or Neck Pain. Journal of Patient Experience, 357–364. https://doi.org/10.1177/2374373519846022
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